At Outdoor Hunting Store, we understand that reliable gear is essential for successful hunts. That’s why we’re committed to providing transparent shipping options and a straightforward return process for our fellow hunters worldwide.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Recommended for time-sensitive orders
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Economical option for larger orders

Note: We currently ship to most countries worldwide, excluding some Asian regions and remote areas. Customs fees may apply for international orders and are the customer’s responsibility.

Returns & Exchanges

We stand behind our hunting gear and want you to be completely satisfied with your purchase. If any item doesn’t meet your expectations, here’s our simple return process:

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, unwashed, in original packaging with all tags attached
  • Non-Returnable Items: See section below

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our gear specialists at [email protected] within 15 days of receiving your order with the following information:

Email Template:
Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Outdoor Hunting Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for return/exchange:
– [Product Name]
– [Quantity]
– [Reason for return/exchange]

Preferred resolution: [Refund/Exchange for (specific product if known)]

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (2744 Earnhardt Drive, Louisville, US 40299)
  • Any special instructions for your items

Step 3: Package and Ship Your Return

Please:

  • Use the original packaging when possible
  • Clearly display the return authorization number
  • Include a copy of your original invoice
  • Note: Customer pays return shipping unless the return is due to our error

Step 4: Return Processing

Once received:

  • Inspection completed within 3-5 business days
  • Email notification about your refund/exchange status
  • If approved, processing begins immediately

Non-Returnable Hunting Gear

For safety and hygiene reasons, we cannot accept returns on:

  • Opened or used Face Paint
  • Base Layer clothing with removed tags or opened packaging
  • Field-used Game Calls
  • Decoys showing field wear or damage

Refund Information

  • Processing Time: 3-10 business days after approval
  • Payment Methods:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
    • PayPal: 3-5 business days
  • Original shipping fees are non-refundable unless the return is due to our error

Exchange Information

  • Replacement ships after we receive your return
  • Price differences will be refunded or charged accordingly
  • Standard shipping rates apply for exchanges

Damaged or Defective Items

If you receive damaged hunting equipment:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage
  3. We’ll arrange a replacement or refund at no cost to you

International Returns

For our global hunting community:

  • Customer responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • Mark package as “Returned Goods” to avoid additional charges

For any questions about our shipping or return policies, contact our gear experts at [email protected].

Last Updated: [Insert Date]