At Outdoor Hunting Store, we stand behind our gear just as we stand with fellow hunters in the field. We want you to be completely satisfied with your hunting equipment purchase. If for any reason you’re not, we offer straightforward returns and exchanges within 15 days of receiving your order.

Our Return Policy

We accept returns for most unused, unwashed hunting gear in its original packaging with all tags attached. To be eligible for a return:

  • Item must be in new, unused condition
  • Original tags must be attached
  • Original packaging must be intact
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Face Paint (opened or used)
  • Base Layer clothing (if tags removed or packaging opened)
  • Game Calls that have been used in the field
  • Decoys with field wear or damage
  • Any item that shows signs of use or lacks original packaging

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email our gear specialists at [email protected] with your request within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include:

Return/Exchange Request Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Outdoor Hunting Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for return/exchange:
– [Product Name]
– [Quantity]
– [Reason for return/exchange]

Preferred resolution: [Refund/Exchange for (specific product if known)]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address
  • Any special instructions for your specific items

Step 3: Package and Ship Your Return

Securely package your items in the original packaging if possible. Include:

  • Return authorization number (clearly visible)
  • Copy of your original invoice or packing slip
  • Any additional documentation we provide

Note: You are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once we receive your return:

  • We’ll inspect the items within 3-5 business days
  • We’ll notify you via email about the status of your refund or exchange
  • If approved, we’ll process your refund or ship your exchange

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is of higher value, you’ll be charged the difference
  • If the exchange item is of lower value, we’ll refund the difference
  • Standard shipping rates apply for exchanges unless otherwise noted

Damaged or Defective Items

If you receive damaged or defective hunting gear:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For hunters outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

For any questions about our returns policy, contact our gear experts at [email protected] or call us at

+000 000 000
.

Last Updated: [Insert Date]